IT Road Map
San Antonio Public Library IT Road Map: A Technology Plan for Realizing the Library’s Strategic Priorities
The IT Roadmap is a three to five year technology plan that improves library services and the customer experience. The IT Roadmap focuses on three prime areas: Customer Experience, Community Engagement and Talent Modernization. The Roadmap includes a portfolio of technology projects the Library will pursue over the next several years. The attached IT Roadmap report is a compilation of the findings, recommendations and other key outputs from the project, which was led by a team from the San Antonio Public Library, The City of San Antonio’s Information Technology Services Department and Gartner Consulting. The purpose of this report is to provide readers with an understanding of the data, analysis and decision making that produced the Roadmap.